Contact

Plan the connection before you leave reception.

Ask about dates, Ourimbah collection, off-grid power or a destination. For new bookings, the live calendar is the fastest way to send travel dates and receive a booking reference.

Pickup

Ourimbah, NSW 2258. Collection is by arrangement; the exact residential address and collection time are provided after the booking deposit is paid.

Booking availability

Check the live calendar and submit a no-payment booking request. You will receive a reference number immediately.

Before travelling

Tell us how the Mini will be powered and whether the campsite has open sky. We can help check the practical setup before collection.

What to include in a message

Share preferred collection and return dates, the destination and the planned power source. Collection is from Ourimbah NSW 2258 by arrangement. If the destination is heavily treed or surrounded by steep terrain, mention that too so we can point to the Starlink obstruction checker. For multi-stop trips, include the rough route and the places where a connection matters most.

Help on the road

If the Mini will not connect, send a description of the lights, the message shown in the Starlink app and a photo of the sky above the dish. Most setup issues come down to power delivery or overhead obstructions, and those details make troubleshooting much faster. Move the dish only after checking the app’s obstruction view and cable connections.

Payments and booking changes

Approved customers receive a secure payment link by email and have three days to pay before the dates return to the calendar. Reply to any booking email to change dates, cancel, ask about the refundable bond or confirm collection timing. Never send card details by email; card payments are completed only on Stripe’s hosted checkout.