Privacy Policy

Who we are

Outback WiFi (“we”, “us”) operates www.outbackwifi.com.au and hires out Starlink equipment from Ourimbah, NSW 2258. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). You can contact us at bookings@outbackwifi.com.au.

What we collect

When you make a booking request or contact us, we collect:

• Name, email address and phone number (all three are required for a booking request)
• Requested dates and, if supplied, the destination
• Notes added to a booking
• Basic technical information sent by the browser when visiting the site

Website measurement

We use Vercel Web Analytics and Speed Insights to understand which public pages and booking steps are useful and how quickly the site works on real devices. Vercel Web Analytics is cookieless and is not used by us to track you across other websites.

Automatic measurement excludes admin, payment-result, API and private booking routes. Query strings are removed before a public page URL is sent. Booking-funnel events are restricted to a public page path, button placement, broad hire-duration or lead-time buckets, non-identifying status categories and simple yes/no flags. We do not send names, email addresses, phone numbers, booking references, exact dates, destinations, notes or payment links in analytics events.

For the current browser session, the site also keeps the first public landing path, referrer hostname and any UTM campaign labels in session storage. It keeps only the hostname from a referrer, not its path or query string, rejects email-like campaign values, and does not use this information for cross-site tracking.

Payment information

Card payments are processed by Stripe, our payment provider. Card details are entered on Stripe's secure payment page — we never see or store a full card number. Stripe handles that information under its own privacy policy.

How we use it

We use personal information only to run the service:

• To confirm availability, manage the booking and arrange collection from Ourimbah
• To send booking confirmations, a payment link and pickup details
• To make contact about the trip when needed
• To keep records of bookings for our own accounting and legal obligations

Who we share it with

We don't sell personal information. We share it only with the service providers used to operate the business, and only as needed:

• Our hosting and database providers (Vercel and Neon), which store the booking data
• Vercel Web Analytics and Speed Insights, which receive the limited public-site measurement described above
• Stripe, to take payment
• Our email provider (Resend), to send you booking emails
• A private messaging alert (Telegram) that notifies the owner of new bookings
• Others where required by law

How long we keep it

We keep booking records for as long as needed to run the business and meet legal and tax obligations, then remove them. You can ask us to delete personal details sooner where we're not required to keep them.

Security

We take reasonable steps to protect personal information, including secure hosting and encrypted connections. No online service can be guaranteed perfectly secure, but we work to keep that data safe.

Access and corrections

You can ask to see the personal information we hold about you, have it corrected, or have it deleted where we're not legally required to keep it. Just email bookings@outbackwifi.com.au and we'll help.

Changes to this policy

We may update this policy from time to time. The current version is always the one published on this page.