Terms of Hire

1. Your hire agreement

These terms cover Starlink Mini equipment hire from Outback WiFi, operating from Ourimbah, NSW 2258. Contact bookings@outbackwifi.com.au. The accepted version is recorded with your booking; later changes do not rewrite an existing agreement.

You hire one Mini kit with its stand, supplied cables, mains adapter and padded case. Batteries, off-grid power and a vehicle mount are not included. Confirm the exact contents and additional requirements before collection.

2. Booking and immediate deposit payment

For available dates, complete your details and required acknowledgements, then pay the deposit immediately through Stripe. No manual approval is required for new online bookings. Selecting dates or opening checkout is not proof of payment: your dates are secured once the deposit has been verified.

If you do not finish checkout, your dates are held until the exact emailed deadline: up to 3 days, or earlier when collection is sooner. Unpaid holds are released after payment reconciliation. Online checkout starts from tomorrow; same-day collection requires contacting us to agree a future pickup time before paying. Do not pay an expired link or pay again while a payment is being checked. Existing bookings retain their original agreement and issued payment deadline.

3. Inclusive dates, prices and deposits

Rates are $25 per day, $129 per 7-day block and $349 per 28-day block. A 28-day block is not a calendar month. Collection and return dates both count. We use the cheapest matching combination for your dates. Amounts are AUD.

The deposit is $25 for up to 10 days, or $50 for longer hires. It is credited towards hire, not an extra fee. The remaining hire balance is due at collection. The agreed quote records each amount separately.

4. Refundable security bond

A separate $300 bond is collected at pickup. It is not an additional hire fee. We inspect returned equipment and initiate the undisputed bond refund within 5 business days of return. Your bank or payment provider may take additional processing time.

We may propose deductions only for reasonable, evidenced loss or damage beyond fair wear and tear, or other amounts properly owing under the accepted agreement and applicable law. We explain the reason and amount, give you an opportunity to respond and refund the undisputed remainder. The bond is not automatically forfeited.

5. Collection, return and extensions

Collection and return are in Ourimbah NSW 2258 by arrangement. You acknowledge this location before paying. The private address and collection instructions are sent after verified deposit payment; agree the handover time before travelling. Delivery or return to another location is not included.

Bring your driver's licence for identity verification at collection. No licence upload or emailed copy is required. Before checkout, you acknowledge the quoted remaining hire balance and separate refundable bond are payable at collection.

Check the equipment and record existing condition issues at handover. Return the full kit on time. Contact us before any delay or requested extension. Extensions require availability and approval; keeping the equipment does not create an approved extension. Reasonable extra hire for an agreed extension or late return uses the published rates, subject to your consumer rights.

6. Customer cancellation

Cancellation at least 48 hours before the agreed collection time receives a full refund of the deposit and prepaid hire. For shorter notice or non-collection, we may retain only reasonable, documented and unrecoverable cancellation costs, capped at the deposit. The deposit is not automatically forfeited.

No bond is retained merely because you cancel. This policy does not limit a refund or other remedy required by Australian Consumer Law.

7. Equipment and service

Use the equipment lawfully, carefully and in line with manufacturer instructions and applicable service terms. Keep it secure and report a fault, damage, loss or theft promptly. Do not open, modify, reset or change account settings without agreement.

Starlink needs suitable power and sky view. Speeds, coverage and continuity are not guaranteed. Test your setup before relying on it. This is not an emergency beacon or a medical, emergency or life-safety communications service. In-motion use requires applicable service permission and a suitable secure mount, which is not included.

8. Faults and consumer rights

Contact us promptly if equipment is faulty or the supplied service does not match the agreement. We work with you on an appropriate remedy. If we cancel because we cannot supply the booked kit, we refund amounts paid for that booking.

Nothing in these terms excludes, restricts or modifies a consumer guarantee or remedy that cannot lawfully be excluded. Liability and remedies remain subject to Australian Consumer Law.

9. Records, privacy and disputes

We retain the accepted terms version, quote, booking correspondence, transaction references and handover records needed to operate and reconcile the hire. Card details are entered only on Stripe checkout, never by email. See the Privacy Policy.

Raise a dispute or correction request at bookings@outbackwifi.com.au, quoting the booking reference. We explain any proposed charge or deduction and provide the relevant records. New South Wales law applies, subject to mandatory consumer protections.