Terms of Hire

1. Who we are

These Terms of Hire are between you (“you”, the hirer) and Outback WiFi (“we”, “us”), operating from Ourimbah, NSW 2258. You can reach us any time at bookings@outbackwifi.com.au.

By requesting or taking a hire, you agree to these terms. Please read them before you book.

2. Bookings and confirmation

Choosing your dates on our website is a request, not a confirmed booking. The requested dates are temporarily held while we review availability.

If approved, we email a secure link for a deposit of $25 for hires up to 10 days, or $50 for longer hires. Payment is due within 3 days. If it is not received by the stated deadline, the hold expires and the dates return to the live calendar.

3. Fees, deposit and security bond

Current rates are $25 per day, $129 per week and $349 per month, all with unlimited data. We always apply the cheapest combination of daily, weekly and monthly rates for your dates.

A refundable $300 security bond is collected at pickup. We return it in full after the equipment is returned on time and in good working order, less the cost of any loss or damage beyond fair wear and tear (see clause 6).

The deposit ($25 for hires up to 10 days, or $50 for longer hires) is applied to your hire. If you cancel with reasonable notice we will refund it; if you cancel at the last minute or do not collect the equipment, we may retain it to cover our costs.

4. Collection and return

Collection and return are from Ourimbah, NSW 2258 at times we agree with you. We share the exact street address and collection time separately after the booking deposit is paid.

Please return the equipment by the agreed time. Late returns may incur an additional day's hire for each day (or part-day) late, and can affect the next customer's booking.

Online bookings are collection-only. By submitting a request, you confirm that you can collect and return the equipment in Ourimbah.

5. The equipment, power and service

You are hiring a Starlink Mini kit — the dish with built-in Wi-Fi, kickstand, cables and mains adapter, in a padded case. Batteries and off-grid power are not included; you supply your own power source.

Starlink is a satellite service. It needs a clear view of the sky and depends on the Starlink network and its coverage. We do our best to supply working equipment, but we cannot guarantee particular speeds, uninterrupted service or coverage at a specific location, and the service should not be relied upon for emergency, medical or other life-safety purposes.

You must not open, modify, repair or tamper with the equipment, or change the Starlink account settings beyond normal use.

6. Your responsibilities

• Use the equipment lawfully and in line with Starlink's own terms of service.
• Take reasonable care of it and keep it secure against theft, loss and avoidable damage.
• Return it in the same condition you received it, allowing for fair wear and tear.
• Tell us promptly if it is faulty, lost, damaged or stolen.

7. Loss, damage and theft

You are responsible for the equipment while it is in your possession. If it is lost, stolen or damaged beyond fair wear and tear, we may apply your $300 bond toward repair or replacement, and any cost above the bond is payable by you.

The Starlink Mini is weatherproof (IP67) but is not indestructible — please treat it as you would your own gear.

8. Cancellations and changes

If you need to change or cancel, contact us as early as you can and we'll do our best to help. Deposit treatment on cancellation is covered in clause 3.

Occasionally we may need to cancel a confirmed booking (for example if the equipment is damaged by a previous hire). If we do, we'll let you know as soon as possible and refund anything you've paid for that booking in full.

9. Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law, which apply alongside them.

To the extent permitted by law, we are not liable for indirect or consequential loss, or for loss arising from service interruptions, coverage limitations or matters outside our reasonable control. Where we are liable, our liability is limited to re-supplying the hire or refunding the amount you paid for it.

10. Privacy

We handle your personal information in line with our Privacy Policy, available at /privacy.

11. Changes and governing law

We may update these terms from time to time; the version in force is the one published on this page when you book. These terms are governed by the laws of New South Wales, Australia.

12. Contact

Questions about these terms? Email us at bookings@outbackwifi.com.au.